TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS ("TERMS") APPLY TO ANY COURSE PROVIDED BY US THAT IS BOOKED VIA www.bwct.org.uk ("WEBSITE"). PLEASE READ THE TERMS CAREFULLY BEFORE MAKING A BOOKING BECAUSE YOU WILL BE BOUND BY THEM ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND US IN ACCORDANCE WITH CLAUSE 2. BY FILLING OUT THE BOOKING FORM AND CLICKING "CONTINUE" YOU ARE DEEMED TO AGREE TO THESE TERMS.
YOU SHOULD PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.
1 Information about us
1.1 References in these Terms to “we” or “us” are references to Bolton Wanderers Community Trust
1.2 You can contact us if you have queries in relation to your Booking or for any other reason on 01204 673 790, email firstname.lastname@example.org
1.3 The Website is operated by Bolton Wanderers Community Trust (BWCT) (Charity Number 1090753), Macron Stadium, Burnden Way, Lostock, Bolton, BL6 6JW
2 Your Booking
2.1 By filling out a booking form via the website and clicking "Book Now" you are submitting a request to book a place on the specified course. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method ("Booking Confirmation").
2.2 At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.
2.3 The course details are subject to change at any point up to the start of the course and we advise you to check the website regularly. If we have to make changes to the course details less than 7 days before the course start date where possible we will also notify you of this directly by email or telephone.
2.4 By making a booking you warrant that you are at least eighteen years of age and a UK resident.
3 Course Fee and Payment
3.1 Except in the case of manifest error, the fee payable for the course that you book is the fee for this course stated on the website when you make your booking (“Course Fee").
3.2 The Course Fee must be paid in pounds sterling using a credit or debit card via the Website at the time of booking. We accept payment with cards including; MasterCard, Maestro, Visa and American Express. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.
3.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.
4 If we have to cancel a course
4.1 If we have to cancel a course we will let you know as soon as possible and will try to offer a place on an alternative course of the same value wherever possible. If we are unable to provide an alternative course we will offer you a full refund.
5 If you have to cancel a booking
5.1 To cancel a booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the course details to the customer services contact set out in Clause 1 above.
5.2 If you cancel a booking prior to the start date of the course we will attempt to transfer your booking to another course of equivalent or lesser value subject to availability. In some circumstances refunds may be issued but this will be at our discretion.
6 Special Offers
6.1 From time to time we make certain special offers available. Full details of the offer and any specific terms and conditions that apply to the offer will be available on the Website.
7 Our Staff
7.1 We confirm that all our coaching staff have been subject to Disclosure and Barring Service (DBS) checks (previously CRB checks) and hold suitable coaching and first aid qualifications. Please see the Website for further information.
8.1 Please note that from time to time we may take pictures of the children who take part in a course and these photographs may be used for promotional purposes by the scheme and/or the football club associated with the scheme. You will be asked for explicit consent before any image is used. If you do not give consent for the use of your child’s image for the reasons outlined please disclose this by return the Consent Form or notify the customer services contact set out in Clause 1 above.
9.1 You will be required to accept a disclaimer at the time of booking confirming certain information and accepting that, in the absence of any negligence on our part, participation in the course is at your own risk ("Disclaimer").
9.2 We have public liability insurance cover of at least £5 million.
9.3 We do not accept liability for loss or theft of personal belongings that occurs while on the course. If your child brings valuables with them this will be at your risk.
10.1 We are committed to ensuring your child has a great experience but if you or your child is not entirely happy with their experience please contact us within 28 days of the reason for the complaint occurring as mentioned in Clause 1. All complaints will be logged and you will receive a communication to advise that a complaint has been received within 5 working days. All complaints will be addressed by the most appropriate member of staff or where required, a manager. Where the complaint relates directly to a member of staff or volunteer, the individuals line manager will ordinarily address the complaint and follow the appropriate process. All formal complaints will be kept on file for a period of time appropriate to the nature of the complaint. We aim to resolve all complaints within 28 days and where this isn’t possible, we will advise you of the reason, outline the next steps and wherever possible aim to provide a timescale.
11 Medical / Dietary / Other Requirements
11.1 If any child included on your booking:
(a) has specific dietary requirements;
(b) is taking medication;
(c) has allergies; and/or
(d) has any special needs that will affect his or her participation in the course
it is your responsibility to inform us of this and provide all necessary details about this at the time of booking.
11.2 Please note that our staff are not permitted to take responsibility for or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly.
11.3 We will maintain a register of children attending each course. Please note that it is your responsibility to sign in at the beginning of each day of your course and to provide us with details of whoever will be collecting your child at the end of the day.
12.1 Children attending our courses will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your child to continue attending a course if our staff deem their behaviour to be unacceptable.
13 Data Protection
13.1 The website is operated by Bolton Wanderers Community Trust (BWCT). When you make a booking via the Website BWCT will collect and process the personal information you provide, in line with GDPR, in order to provide the services you have requested and for other specific purposes subject to your consent. To learn more about what information is collected, the measures BWCT puts in place to protect this information and how it is used we advise you to read the Website’s Privacy Notice.
14.1 We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent.
14.2 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.3 These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.
14.4 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.